Frequently Asked Questions

Is the Pay Email machine really that different from other kiosks?
The design on our kiosk is covered by US Patent No. D494,582 S, which was issued August 17, 2004. The Pay Email is one of the only reliable internet kiosks available today.

What type of lines do we need to operate a Pay Email machine?
A T-1, cable modem, or DSL will all work to supply a broadband high speed “always on” connection.

Do we order this line or the site owner?
I would first determine the service that is currently in place in the location. There maybe extra capacity on existing service. If not ask the location to add the needed service and you will include any cost to the monthly commission.

What if the site does not want to share their capacity or does not want to participate in ordering the needed service?
You will then have to order the service yourself from a provider you have built a relationship with and have an account.

I know the Pay Email was designed to fit in a space vacated by a pay phone but can it be used in other locations?
Yes, the machine can hang on a wall, sit on a desk or counter.

I have people who think a bill acceptor is still needed to boost sales, can one be added?
Yes, a bill acceptor is optional.

What about a printer?
Yes, a printer can be added and you can charge a per page fee.

Can the unit also provide WiFi?
Yes, the unit can provide a WiFi antenna and the necessary software to offer this service.

Can the units provide advertising and other revenues?
We currently offer access to purchase Gifts and Flowers On Line for overnight delivery. Additional projects are under development and will become available when economically viable.

I understand the value of credit/debit card acceptance but how do we receive our money?
Credit/debit cards are processed through the Pay Email master account. You will receive a lump sum payment once per month for the credit/debit card income produced by your kiosk(s). The processing costs varies from the credit card type, but the deduction to you will be the actual cost (typically 7% of the total transaction fee).

Can I monitor my Pay Email internet kiosks online?
Yes. We provide you with access to our Webstats, which has detailed transaction information and reporting capability. 

Is there any ongoing cost for software updates?
Yes. For each kiosk, we charge $35.00 per month, which covers all software upgrades, licensing fees, access to Webstats online monitoring, email alerts, and a monthly transaction statement. If you operate 6 or more Pay Email internet kiosks, we can offer you a discount on this $35.00 fee.

What about a warranty?
The kiosk carries a full one year parts warranty.

What about training?
We are happy to assist you in any way. The Pay Email is very easy to install and operate.

Will we have a “live" person to speak to if we have questions?
Yes