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Haze Lancaster | Owner & Founding Partner
Haze

Haze brings an expertise in customer relationship management and sales and marketing to his role with Pay Email. Born and raised in North Carolina, Haze comes from a family of successful business owners who always instilled the importance of a strong work ethic. He began his business training at North Carolina State University, where he earned a BA in business management. Later, as Haze began to work with his father’s pay telephone business, Triangle Telephone Company, he refined his instinctive appreciation for customer service and vending technology, and committed himself to stay in a constant pursuit of the latest products to help customers. As a sales manager, Haze gained a better understanding of his customers’ personal experiences in the changing market.

When the Lancaster family sold the business in 1998, Haze and his team realized that many of his existing customers were clamoring for someone to provide a full service ATM placement program similar to the services provided for them in the payphone business. That led to the inception of Pay Email and ATM USA in 1998. The experience and skills Haze gathered and honed while running two large vending routes in pay telephones and ATMs are a testament to the capabilities he possesses, and these skills are reflected in his approach to leading Pay Email.

Mitch Lancaster | Owner & Vice President of Operations
Mitch Mitch, like his brother, graduated with a bachelor’s degree from North Carolina State University and worked with his father in the pay telephone vending business. In his work with the Triangle Telephone Company, he gained experience in machine service and product research and development. In 1998, Mitch recognized that the ATM business was predominantly dedicated to ATM wholesale, which did not always accommodate the business owner. At that point, he identified the need for ATM leasing and placement services to help businesses, like his pay phone customers, increase their revenues. It was this drive to serve growing businesses that led to the establishment of Pay Email and ATM USA in January 1998. Over the years, Mitch’s extensive experience with operating both pay telephones and ATMs has defined the way he administrates the Pay Email business today.

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